This Customer Charter outlines your rights, privileges, and duties under your agreement with Green Arch Pty Ltd (“us”/”we”) as well as the relevant laws and regulations governing our operations. We comply with all applicable Australian laws, including the National Energy Retail Law, National Energy Retail Rules, the Privacy Act 1988 (Cth), and the Australian Consumer Law under the Competition and Consumer Act 2010 (Cth).
Additionally, we adhere to industry-specific regulations, including the codes governing the marketing and sale of energy. A printed copy of this Customer Charter is available upon request. Please contact us at [insert contact information] for more details.