At Green Arch Pty Ltd, we are committed to delivering exceptional service and value your feedback as an opportunity for improvement. If you have any complaints or suggestions, we encourage you to reach out.
How to Submit a Complaint or Feedback:
- Email: Send your complaint or feedback to info@greenarchgroup.com.au.
- Phone: Contact our customer service at 1300 965 799.
- Online Form: Use the complaint/feedback form on our website for direct submission.
Our Process:
- Acknowledgment: We will acknowledge your complaint ASAP.
- Investigation: We thoroughly investigate each complaint to ensure a fair and prompt resolution.
- Resolution: Our goal is to resolve issues as quickly as possible, keeping you informed at every step.
All complaints are handled in accordance with guidelines & compliances as laid out by NETCC
If you are dissatisfied with our response, you may request a review by escalating the issue to a higher level of management.
Your feedback is invaluable to us, and we appreciate the time you take to share your experiences.